FAQ
Help Centre
Play should stay fun, and you stay in charge. Our tools let you put limits on your spending and time before things get out of hand. If you need someone to talk to, the Responsible Gambling Council, ConnexOntario and Gambling Therapy are there to help.
What deposit methods are on offer, and what's the minimum?
Load your account with Visa, Apple Pay, Google Pay, PayPal, Interac e-Transfer, iDebit or MuchBetter. Want crypto? That's on our international site, nowhere else. The minimum deposit is C$10.
What limits apply to withdrawals?
You can cash out from C$10. The top amount is C$5,000 per Interac transaction and C$40,000 by bank transfer.
How does Penticton Rewards work?
Every wager earns points that lift you through the Bronze, Silver, Gold, Platinum and Black tiers. As you climb, you unlock weekly bonus back and birthday rewards.
How do you keep my account safe?
Before any money goes in, we check your ID and your location, so the account belongs to you alone. Choose a tough password. Keep your login to yourself.
What documents do you need, and at what point?
Identity checks come first, before any first deposit lands, and photo ID is the usual ask. Before a cashout, we might also request proof of address or proof of your payment method.
Who can play, and from where?
Door policy: 19+. You start playing at 19. Registration is limited to areas where local rules allow online casino play.
Does it work on my phone?
Yes. Open the full HTML5 site in any mobile browser, or get the iOS casino app, or the Android app from Google Play.
Play-safe tools
- Set caps on what you deposit, wager and stake
- Time alerts plus reality check reminders
- Need a breather? Take a cool-off: 24 hours minimum, 6 weeks max.
- Self-exclude for a set stretch, or close your account for good
- A fast self-assessment quiz
- Identity (KYC) and location verified before any deposit
- Lowered limits apply instantly; raised limits take 24 hours